Job description Branch Administrator
Hours: Part-time, 3 days per week (24 hours per week)
In this role, you will provide administration and reception service and support to customers and staff within the Bay of Plenty branch of CCS Disability Action Services Ltd. You’ll ensure smooth day-to-day administration with a key focus on customer service, maintaining systems, and building and vehicle maintenance and safety.
Job specific information
A strong focus is placed on delivering high-quality customer service by providing timely support to staff, disabled people and other stakeholders. The role requires excellent communication and problem-solving skills to ensure inquiries are handled effectively and that office operations run seamlessly.
As an administrator, you will:
Oversee the day-to-day operations of the Bay of Plenty offices to ensure efficiency and smooth workflow.
Reception and administrative duties are completed. This includes but is not limited to, processing mobility parking permits, responding to enquiries, taking minutes, organising vehicle and building maintenance, ordering of office supplies, supporting applications for funding including obtaining quotes and banking.
Administer and maintain office databases, systems, and records accurately.
Provide high-quality customer service and operational support to staff, disabled people, and other stakeholders.
Support compliance with health, safety, and security standards across the office sites.
With the support of the Service Manager and staff and our organisation, you’ll:
Deliver a safe, well-organised, and responsive work environment that supports staff and stakeholders to thrive and enhances effective service delivery.
Provide high-quality, person-centred assistance that is responsive, helpful and ensures a positive experience.
Our organisation takes a social, rather than medical approach, supporting disabled people to live their best lives. We are guided by the Enabling Good Lives principles, shifting power and authority back to disabled people and their families, to increase choice and control in their lives.
Why us?
At CCS Disability Action, we foster a supportive and inclusive workplace guided by the UN Convention on the Rights of Persons with Disabilities, Te Tiriti o Waitangi, and the New Zealand Disability Strategy. We uphold a strong human rights framework and promote equal opportunities for all.
Our strategic priorities, Te Aronui, shape how we work – valuing relationships, wellbeing, and knowledge while keeping whānau hauā/disabled people at the heart of everything we do. We celebrate diversity and offer flexible work arrangements to support work-life balance. Join our friendly, values-driven team and make a meaningful impact every day.
With a strong employee value proposition, we offer great employee benefits, job-related training, and clear career growth pathways. Whether you’re with us short-term or long-term, we provide the tools and opportunities for success. Our employee benefits programme includes:
Exclusive discounts
Free access to the Employee Assistance Programme (EAP)
A paid annual wellbeing day.
About you
We are looking for people who are:
Highly skilled communicator, both written and verbal, with excellent attention to detail and organisational abilities.
Committed to excellent customer service and building effective relationships as a collaborative team player.
Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint) and experienced with various databases.
Proactive, organised, and motivated to manage workload efficiently, meet deadlines, and adapt to changing priorities while maintaining quality.
Collaborative mindset, flexible in role responsibilities, and willing to support organizational goals beyond individual tasks.
How to apply
Please complete the form below and upload your cover letter – where you can share a bit about yourself and your interests – along with your CV, outlining your work experience and education. Once you've submitted your application, it will be sent directly to us for review.
Applications close on Friday 21 November 2025.
We work within a human rights framework and are committed to equal opportunity in all our employment policies and procedures. We welcome enquiries from everyone and value diversity in our workforce. We openly encourage disabled people to apply.
If you need accommodations or an alternative application method, please contact: Midland.Recruitment@ccsDisabilityAction.org.nz
We’re committed to making our process accessible to all.