Job description Operations Manager
Job location: National Office - Negotiable throughout New Zealand
Hours: Permanent, full-time (40 hours per week)
Job specific information
We have an exciting opportunity available for an experienced and values-driven Operations Manager to provide national operational leadership across CCS Disability Action’s Service Entity.
This is a senior executive role responsible for ensuring the effective, consistent, and high-quality delivery of services across Aotearoa. Sitting on the Executive Leadership Team and reporting to the Chief Executive, the Operations Manager plays a critical role in translating organisational strategy into coordinated, high-performing operational delivery.
In this role you will:
Lead national service delivery, ensuring consistency, quality, and accountability across all regions
Provide leadership, oversight and support to General Managers and national operational functions
Lead the Operational Leadership Team, creating alignment across services and regions
Drive strong operational performance, risk management, and continuous improvement
Act as a key escalation and problem-solving point for complex operational issues
You will play a central role in strengthening operational systems and performance, enabling CCS Disability Action to deliver services that are responsive, sustainable, and aligned with our values and strategic priorities.
Our organisation takes a social, rather than medical approach, supporting disabled people to live their best lives. We are guided by the Enabling Good Lives principles, shifting power and authority back to disabled people and their families, to increase choice and control in their lives.
About you
You are a senior operational leader who thrives in complex environments and is confident leading indirectly through influence, coaching and accountability.
You will bring:
Significant senior leadership experience in a complex organisation
Proven experience leading national or multi-site operations, ideally in the not-for-profit or public sector
Strong understanding of the disability sector and Enabling Good Lives
Well-developed people leadership skills, including coaching, performance and accountability at senior levels
Ability to translate strategy into practical, consistent operational delivery
Strong alignment with CCS Disability Action’s values, including a commitment to inclusion and Te Tiriti o Waitangi
We offer a supportive and caring work environment and truly value an environment where you can be your whole self. Te Aronui, our Strategic Priorities, reflect who we are and how we work. We value relationships, wellbeing and knowledge, all while keeping whānau hauā (disabled people) at the heart of everything we do.
Why us?
At CCS Disability Action, we foster a supportive and inclusive workplace guided by the UN Convention on the Rights of Persons with Disabilities, Te Tiriti o Waitangi, and the New Zealand Disability Strategy. We uphold a strong human rights framework and promote equal opportunities for all.
Our strategic priorities, Te Aronui, shape how we work – valuing relationships, wellbeing, and knowledge while keeping whānau hauā/disabled people at the heart of everything we do. We celebrate diversity and offer flexible work arrangements to support work-life balance. Join our friendly, values-driven team and make a meaningful impact every day.
With a strong employee value proposition, we offer great employee benefits, job-related training, and clear career growth pathways. Whether you’re with us short-term or long-term, we provide the tools and opportunities for success. Our employee benefits programme includes:
Exclusive discounts
Free access to the Employee Assistance Programme (EAP)
A paid annual wellbeing day.
How to apply
Please complete the form below and upload your cover letter – where you can share a bit about yourself and your interests – along with your CV, outlining your work experience and education. Once you've submitted your application, it will be sent directly to us for review.
Applications close on Friday 8 May 2026.
We work within a human rights framework and are committed to equal opportunity in all our employment policies and procedures. We welcome enquiries from everyone and value diversity in our workforce. We openly encourage disabled people to apply.
We are committed to ensuring our application process is accessible to everyone. Should you have any questions, require accommodations, or would like an alternative application method, please contact Kate via email on Kate.Single@ccsDisabilityAction.org.nz or phone 027 809 2360.