Accessibility

We have tried to make our website accessible and have taken into account the World Wide Web Consortium's Accessibility Initiative.

Having trouble accessing this site?

Our aim is to provide you with easily accessible, relevant information. If you're having trouble with getting the information you want or accessing this website, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling us on 0800 227 200.

PDF documents

Some documents on this site are published in PDF format - if you have trouble accessing a document please contact us so that we can provide you with an alternative.

Modern PDF documents can be created with accessibility features. Screen reader users and low vision users who want to avoid horizontal scrolling can change a setting so that text displays within the available width of the page and retain the correct flow for reading by a screen reader.

Select the View menu then the Zoom option and the Reflow sub-option (this will not work for all PDF documents).

Changing text size

You may change the font size on any web page on this site.

Most browsers (with the exception of Internet Explorer) allow resizing of text via the following keyboard commands:

Windows: CTRL and the '+' or '-' keys.

Macintosh: and the '+' or '-' keys.

To change the font size in Internet Explorer, go to the View Menu and select Text Size.

Links within our site

As much as possible, links are written to make sense out of context. If the link does not make sense out of context, it has a title attribute to describe the context in greater detail. Link text is never duplicated; two links with the same text point to the same address. No links open a new page without warning.

Links to other sites

We have linked to other sites where we think the information they contain may be of value to you. We make no guarantees that they will be accessible.

Macrons

The Maori language uses macrons over some vowels to indicate pronunciation. We have chosen not to include the use of macrons on this site as their use is not supported by all web browsers and they can cause difficulty with screen reading software. 

Images

All content images include descriptive alt attributes. All decorative graphics use NULL alt attributes. Where the information conveyed by an image cannot be contained in a short alt, a full text description is provided either on the same page or on a linked page.

Navigation elements are all in plain text, not images.

Visual design

This site uses cascading style sheets for visual layout. If your browsing device does not support stylesheets, the content of each page is still readable.

Printing

  • This site uses a print stylesheet for printing purposes. This allows a page to be printed straight from the browser in a "print-friendly" manner.
  • Only the main content from the page will be printed - the top banner and navigation links and images will not be printed.
  • Note that the print stylesheet will only be recognised in version 5 browsers and above.

Keyboard access

  • 0 Accessibility statement
  • 1 Home
  • 2 Site map
  • 3 Search
  • 6 Top of page
  • 9 Contact information
  • [ Skip to beginning of content

Access Keys are selected in different ways according to which browser you use:

Internet Explorer 5+:

Hold down the ALT key and select the number/letter of the access key, then press ENTER.

Internet Explorer 4:

Hold down the ALT key and select the number/letter of the access key.

Internet Explorer 5+ for Mac:

Hold down the CTRL key and select the number/letter of the access key.

Internet Explorer 4.5 for Mac:

Access keys are not supported

Netscape 6+:

Hold down the ALT (CTRL for Macintosh) key and select the number/letter of the access key.

Netscape earlier versions:

Access keys are not supported.

Mozilla Firefox and variants (including Camino):

Hold down the ALT (CTRL for Macintosh) key and select the number/letter of the access key.

Safari (Mac OS X):

Hold down the CTRL key and select the number/letter of the access key.

Omniweb (Mac OS X):

Hold down the CTRL key and select the number/letter of the access key.

Opera - 7.5+:

Press SHIFT+ESC, followed by the number/letter of the access key.

Help us improve this website

Please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling us on 0800 227 200 if you have suggestions for improvements to the site.