COVID-19 - information for people we support

The best source of information about COVID-19 in New Zealand is the Unite against COVID 19 website.

Here you, will find a wide range of information, including material that has been translated into other languages and New Zealand Sign Language. You can also find Easy Read information on the People First website.

About our support to disabled people and whānau

CCS Disability Action is preparing and responding to the current COVID-19 alert levels, so we can continue to support you as best we can.

While challenging, our experiences during the previous restrictions during Levels 2, 3 and 4 showed that our team have the resourcefulness needed to go the extra mile to do whatever is needed.

To continue to do so, there are things that what we need from the people we support. As the COVID-19 landscape is changing every day, advice from the Ministry of Health is also subject to change, so we may need to also change how we respond and manage this situation.  If you are supported by us, please keep in touch with your Service Coordinator and check this site regularly for updates.

CCS Disability Action supports over 5000 people and many of these people have health issues or compromised immune systems that may make them more susceptible to COVID-19 complications. You may be one of these people or a family member which makes you of priority concern for us. Please let your Coordinator know if you have specific vulnerability concerns so we can help you plan ahead to protect yourself and your family.

We continue to update our pandemic and emergency response plans and are actively monitoring advice from the Ministry of Health and have an emergency management team in place so we can respond as needed.

In order to protect the health of you, your family, our staff and the wider community it is important that we know of any known COVID-19 risks or exposure as soon as possible.

What you need to do:

  • Keep informed about COVID-19. 
  • Practice good hygiene and cough etiquette
  • Advise your Service Coordinator by phone as soon as possible if either you, your whānau or household members:
    • have returned from overseas in the last 14 days
    • have recently been in contact with a suspected or confirmed case of COVID-19 or
    • are self-isolating due to exposure to a suspected or confirmed case of COVID-19.

Please let your Service Coordinator know as soon as possible if you fall into any of the above risk categories. The Service Coordinator will advise the Service Manager and General Manager and they will come up with a plan to manage your safety as well as that of our staff.  It is possible that in these situations, we may need to temporarily stop support to reduce risk not only to our staff, but to others in the disability community who may be at high risk of complications of COVID-19 infection.

Your Service Coordinator will be in contact with you regularly during this time and will discuss and make a plan with you about how you could support and care for yourself if we are unable to provide service at any time during this pandemic. Following this discussion, we will update your My-Plan regarding emergency care.

For the mean time we will continue to provide your support as normal and keep you updated if there are any significant changes that affect how we support you. Please feel free to talk to your Coordinator about all of these matters. Please be assured that your welfare and wellbeing is our highest priority and we will continue to offer every assistance that we can to you and your whānau.

If you have any questions about how we are preparing for or responding to the COVID-19 virus please get in touch.

Exposure to COVID-19

If you have been in contact with someone with a suspected or confirmed case of COVID-19 you may need to self-isolate.  Please call Healthline 24/7 on 0800 358 5453.

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